FAQ's

We are not able to cancel orders once they have been placed, nor can we guarantee that changes can be made after the fact. For more details on our ordering policies please see the "ORDERING POLICIES" page linked below.

Once your order has been fulfilled a tracking number will be sent to the email address used to place the order. Please be Don’t forget to check your spam and junk folders! As a reminder, orders may take up to 2-4 weeks to arrive as stated at the top of our website and in the confirmation email.

If you do not receive an email from Ancestral InnerG™ within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address may have been spelled incorrectly.If you are still unable to locate the confirmation email for your order, please email ancestralinnerg@gmail.com.

If you see no movement it may have not been shipped yet, but no worries! As soon as it does we will be sure to send tracking. As a reminder, all orders may take up to 2-4 weeks as stated on our website and in your confirmation email.

There are several reasons why your order may have been cancelled: The item(s) sold out. -There is a delay in replenishment for your item(s). -We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. -If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address. Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be issued via store credit. Store credit issued refunds can take up to 1-2 business days to clear. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Don’t worry! In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warehouse, there was a card in your package stating this. We receive shipments regularly and will fulfilling the rest of your order soon. We’ll be sure to send you the other tracking number as soon as possible!

Seems like a silly question, but no it's really real. :) To our non-melanated peers + allies, If YOU are reading this I know you are reading from a place of genuine support. While this brand was curated and serves melanated persons, your allyship is welcomed here. Wearing and participating in the Ancestral InnerG™️-etic experience you are knowingly reverencing the divinity from whence melanated persons derive.

Currently any major credit card, PayPal Soon we will be accepting, Amazon Pay, , Sezzle, Google Pay, and Shop Pay.